Privacy Policy

Introduction

At Tools Grounded we are committed to protecting personal data and commit to fair and transparent processing. Please read our privacy statement: it will help you to understand how we collect and use personal data from individuals, our clients, suppliers or others during the course of our business. We will only use personal data for the purposes described in this privacy statement or as stated at the point of collection.

Who we are

Tools Grounded Ltd is a limited liability partnership company registered in England. Our registration number is 13580948. This privacy statement only applies to Tools Grounded Ltd. We are not responsible for the privacy practices of those member firms or any other organisation our website may link to.

What personal information do we collect about you

We may collect personal information from you in the course of our business, including when you engage our services, when you contact or request information from us or through your use of our website.

Personal information means any information about an individual from which that person can be identified. This information does not include data where the identity of the person has been removed (anonymous data).

  • Identity information including your name, the organisation you work for, your title or position and your relationship to a person, and similar information about your personal assistant if applicable
  • Contact information including your email address, postal address, and telephone numbers
  • Technical information including information from your visits to our website or applications (including IP address and how you use our website) or in relation to materials and communications we send to you electronically
  • Marketing and communications information including your preferences in receiving marketing materials from us and your
    communication preferences
  • Information you provide to us for the purposes of attending meetings and events and in response to surveys we send out or sent out on our behalf
  • Identification and background information provided by you or collected as part of our business acceptance processes
  • Financial information, including payment-related information
  • Any other information relating to you which you may provide to us

How is your personal information collected

  • We collect information from you and about you as necessary in the course of providing our services including as part of our business acceptance processes
  • We collect information about you when you provide it to us, or interact with us directly, including when you register on one of our digital platforms or applications or engage with our personnel
  • We collect your personal information while monitoring our technology tools and services, including email communications sent to and from us and our websites
  • We may obtain information about you from other sources, including keeping the contact details we already hold for you accurate and up to date by using publicly available sources

How we use your personal information

We use the personal information about you that we collect, including through your use of our website and in the provision of services by us, in a number of ways:

To provide you with information requested by you

  • To provide and improve our website, including monitoring its use
  • To provide and improve our services to you and to our clients
  • To manage and administer our relationship with you and our clients
  • To promote our services, including sending business related updates, publications and details of events
  • To fulfil our legal, regulatory and risk management obligations

How we keep data secure

Security is incredibly important. Whilst no data transmission online or any other network can be guaranteed as 100% secure, we take all reasonable steps to safeguard the personal data we collect and hold and we have in place appropriate technical and organisational measures. These include detailed policies, procedures and training of our people relating to data protection, confidentiality and information security. These are regularly reviewed to ensure they are effective and fit for purpose.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our website. By continuing to browse our website site, you are agreeing to our use of cookies. You may refuse the use of cookies or withdraw your consent at any time. Our Cookie Policy explains how you can do this, but please note that this may affect your use and experience of our website.

Your legal rights

The European Union’s General Data Protection Regulation and other applicable data protection laws provide certain rights for data subjects.

  • You are entitled to request details of the personal information we hold about you and how we process it.
  • You may also have a right to have your personal information rectified or deleted, to restrict our processing of your personal information, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have your personal information transferred to another organisation.
  • If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations.